The Conversation Continues

Anonymous has left a new comment on your post "The Lesson Continue":

"I think perhaps an impediment to staff buying in , might be the process makes no effing sense."

I wrote the original comment, thanks for publishing it.

Your comment above however is one that I also hear every day. It is usually heard from staff who are supposed to be using a software package. They typically do not like change. They do not understand the need for the software. This is where management has failed. Management has to explain from top to bottom what the software will do. How it will do it and why you have to do what you have to do.

If you never understood how a car works, it may make no effing sense that you need to pour a liquid into a hole in the car.
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Thank you for giving us the benefit of your experience.
I think your last sentence is completely pertinent to the situation.
I am of course not an employee. But I think, if I found a simple task taking longer and  less work being completed in a day because  useless information that has to be fed into a computer. I might not be persuaded to understand the merits. 
As a Councillor. I would view it  no  more sympathetically.
It's good to be able to talk when the only objective is  exchange of information.
We need to be able to connect the dots.
Before management can educate employees  of the benefit of change  they need to understand  what  the employees  is doing in the first place. 
The  region manager is positive about the program. I tend to think it might  be a better fit for the regional operation. Tasks undertaken  in a particular operation are I imagine repetitious in nature.
Work orders in a small urban operation are likely to be myriad  and anything but repetitious.From collecting beer bottles or broken glass in a park, to expunging graffiti from a cut stone wall supporting the railway bridge at the south end of town.
Which I brought to the town's notice weeks ago and it's still there. 
Neither task has anything to do with maintenance or condition of infrastructure.  But very much to do with  service  expected by the community. .
From my conversation with  the Region, it seems adaptations have had to be made in terms of extra staff to make the system work.There is acknowledgement, it has been a long time .
The time schedule provided to AUrora Council  does not seem realistic. Three months after the original purchase was approved,  Council was asked to approve an additional $38,000. that had been overlooked in the original  purchase package. 
The system couldn't be set up without it.
How many more  unexpected demands are likely to be made.
When can we expect the sytem to be operational?
A car without fuel  has no useful purpose. It ain't goin' nowhere.
A computer program without useful data is equally without purpose