Better control in Google Sites with page-level permissions

Today we’re introducing page-level permissions, a new feature that will allow you to control who can view and edit your Google Site on a page by page basis.



Using page-level permissions, you can make some pages private for certain users while keeping other pages public for everyone to see. For instance, let’s say you have a Google Site that you’ve shared with your team and your manager. You can allow your team to see one set of pages, let your manager edit another set of pages, and keep yet another set of pages private for only you.



Only site owners have the ability to enable this feature, which is turned off by default for new and existing sites. To turn on page-level permissions, go to More Actions > Sharing and Permissions.





From there, click Enable page-level permissions. Then, in the dialog box, click Turn on page-level permissions.





Once page-level permissions is enabled, you’ll have three options to choose from:

• allow a page to inherit all of your site-level permissions
• elect to include future site-level changes to a page
• prevent a page from inheriting any future changes made at the site-level

Using page-level permissions should give you greater control over who can edit and access your Google site. To learn more about setting page-level permissions, take a look at our getting started guide. Let us know what you think in our support forums.



Posted by: Eric Zhang, Software Engineer

Now available with Google Apps: Google Custom Search

[Cross-posted from the Google Enterprise Blog]

Editor’s note: We recently launched an improvement that makes over 60 additional Google services available to Google Apps users. This series showcases what’s new and how your organization can benefit.



Welcome to Google Custom Search
These days, content is being created faster than ever. In fact, the data equivalent of 250,000 years of DVD-quality video is created every two days, which is more than the entire amount of digital information that was created from the birth of the world up to 2003. Users are faced with the challenge of wading through all of this data to find the information they are looking for, and businesses are faced with the challenge of making this easy to do for their customers and employees. Most businesses consolidate their information on a public-facing website, internal micro-sites, product blogs and customer portals to help visitors surface relevant content. But even with this type of organization and structure, information can still be difficult to locate. That’s why we are pleased to introduce Google Apps customers to a product that will make finding easy for their employees and for their customers: Google Custom Search.

Google Custom Search brings the power, speed and relevance of Google.com to any website through a hosted search bar.


Custom Search allows visitors to your site to scour your web pages in fractions of a second with the same speed and familiarity that they are used to when performing a search on Google.com. The technology behind Google Custom Search powers the built-in search capabilities of Google Sites and Blogger, so if you organize your web content using these tools then you’re already using it. For other websites you create, set-up takes only a few minutes and adding the search box is as easy as pasting a few lines of pre-generated code to the HTML of the page where you want the search box to appear. Just like Google Apps, with Google Custom Search there’s no hardware or software to maintain or upgrade - it gets better as Google gets better.

Google Custom Search will automatically display advertisements and allows you to monetize them using AdSense for search. If you prefer that ads not be displayed you can upgrade to Google Site Search.

Learn more and get started
Google Custom Search can be enabled by your domain administrator from the Google Apps Control Panel at https://www.google.com/a/[your_domain.com] (replace [your_domain.com] with your actual domain name). If your organization isn’t using Google Apps yet, you can learn more and sign up today at http://www.google.com/apps/more.

For more detailed information, you can take a look at our Help Center or follow the latest news and updates on the Google Custom Search blog.

Share your story
Have you already started using Google Custom Search at your organization, or plan to now that it’s available? Please share your story and your organization could be featured in the next Gone Google ad campaign!


Posted by Guillaume De Zwirek, Google Enterprise Search Team

Note: Google Custom Search may not be available in all areas.

Going Google Across the 50 States: North Carolina based American Support relies on Docs, Sites and Chat to run its business

[Cross-posted from the Google Enterprise Blog]

Editor’s note: Over 3 million businesses have adopted Google Apps. Today we’ll hear from Matt Zemon, President of American Support, headquartered in North Carolina. To learn more about other organizations that have gone Google and share your story, visit our community map or test drive life in the cloud with the Go Google cloud calculator.

At American Support, we provide back office services to over 400 cable, phone and internet franchises in 29 states. Our services include billing and subscriber management along with 24/7 customer care and technical support.

When I originally founded the company in 2006 we had a joint venture with a Philippines-based call center to provide customer service at a reasonable cost to our clients. In the first couple years of business it became evident that our clients and their subscribers wanted to have American-based customer service. Our clients were not happy with the off-shore customer service we were providing and we were having difficulties winning new business. As a customer service outsourcer the challenge was finding a way to provide the American customer service they desired at a price point they could afford.

To save our business we ended up rethinking our business model and looking to the cloud to drive down costs and increase our efficiency. The first change was migrating to a call center in the cloud platform which enabled us to recruit, train and route calls to rural American home-based employees who needed and wanted the work. With this technology solution in place we began bringing our call center jobs back to America. As of May of last year we are a 100% American customer service organization.

The second change was moving from Microsoft Exchange to Google Apps in 2009, which allowed us to more efficiently and effectively collaborate with our employees and clients spread out across the United States.

Today we maintain a small office in North Carolina and a technical assistance center and network operations center in Montana. The rest of our management team is spread out between Arizona, Colorado, Kentucky, Georgia and Nebraska. Our entire customer support team works from home.

Tools that fostered collaboration were absolutely essential to running our business. Each manager and their team really live in the Google Apps environment. All of their meetings are done through Google Docs and video chats. I’ve never met 90% of our employees in person. Every meeting agenda is built off of a doc with everyone logged into the same doc at the same time, taking notes and keeping track of next steps as we move along through the meeting agenda. Plus, our clients across the country have started getting used to the value of moving away from attachments to using Google Docs. Working together internally and externally is so much easier when we’re always sure we’re looking at the most current document and you can collaborate on it in real-time.

Google Sites is also a key aspect of our business operations. We create a custom site for each of our clients that contains the most frequently asked questions, their unique policies and procedures, and other useful information for our teams. Sites allows us to keep all information in one place that everyone on the team can update and reference.

We had initially looked at Google Apps for its 25 GB of mail and shared calendars, but it’s Google Sites, Docs and Talk that allow us to communicate successfully and efficiently so that we can support customers with a team all over the country. We attribute our successful collaboration and the ability to run a coast-to-coast virtual team to our use of Google Apps.

Posted by Ashley Chandler, Google Apps Team

Going Google across the 50 States: Connecticut-based ice cream franchise decides to ‘gofer’ Google Apps

[Cross-posted from the Google Enterprise Blog]

Editor’s note: Over the past couple months, thousands of businesses have added their Gone Google story to our community map and even more have used the Go Google cloud calculator to test drive life in the cloud. To highlight some of these companies’ Gone Google stories, we decided to talk to Google Apps customers across the United States. Check back each week to see which state we visit next. To learn more about other organizations that have gone Google and share your story, visit our community map.

“It’s always a good day to ‘gofer’ ice cream,” according to Jay Ragusa, President of Gofer Ice Cream. Jay has opened five stores throughout Connecticut that provide high quality ice cream and unique treats such as razzles, smoothies, hand dipped ice cream, and soft serve ice cream with a flavor twist. Jay relies on Google Apps to keep his business running, and today he shares how it has helped him and his staff work more efficiently.

“Between our online accounting software and the use of Google Apps, which has become an integral part of our daily operations, we are gradually putting the entire company in the cloud.

Google Sites, part of the Google Apps suite, is used to create specific pages on our external website (gofericecream.com) so we can easily edit content without the use of a webmaster. Internally, we built multiple intranet sites including the Gofer Network where store managers and franchisees communicate, organize, and operate their part of the company. The Gofer Crew Portal is a site designed for the staff to access information such as contact numbers, store schedules and the internal Gofer Blog, and submit time card exceptions.

We rely heavily on Google Docs to update manuals, recipes, and employee schedules all of which are posted on the Gofer Network for store managers to access and share with employees at each store. For financial reporting, we created custom Google forms to efficiently collect data on point-of-sale purchases every night — store managers input their sales numbers into the form and everything is automatically populated in my spreadsheets. The forms are a great way to get the data quickly without having to expose sensitive revenue information across all the stores.

Whenever possible, we’re developing business processes around the functionality in Google Apps. It’s low cost and we get the security of knowing that Google is backing up our data. I’m looking forward to finding more ways that Google Apps can improve how we work.”

Posted by Michelle Lisowski, Google Apps Team

Building your web presence with Google Sites and Google Places

Today, we’re launching a Getting Started Guide for Google Sites and Google Places to help local business owners who are looking to increase their presence on the web and on Google Maps. Creating a Google site for your business will allow potential customers to learn more about your products, hours, and location before they even set foot in your store. It should also help answer some of those frequently-asked-questions that you’d otherwise have to take over the phone.

With Google Sites, you can easily create a free website for your business. We have site templates that you can choose from, and, within a few minutes, you can create a new website. There are also some quick tips available on how to customize it with images of your business, a map of your location, or a menu.

This guide will also show you how to ensure that a listing about your business appears for free when potential customers search for you on Google.com or Google Maps. The listing, which you can quickly and easily create through Google Places, includes basic information like your business name, location, and phone number. You can also edit it at any time with additional details like coupons, customized messages and more to help your business stand out. To find out more about Google Places listings, please see this blog post on the official Google Blog.

We hope that you find this Getting Started Guide useful!

Posted by Lisa Ding, Google Sites Team

New features in Google Docs and Google Sites

[Cross-posted from the Google Enterprise Blog]

Google’s multi-tenant infrastructure allows us to launch new features to our customers seamlessly, and with over 50 launches in first half of this year alone, the pace of innovation in Google Apps continues to accelerate.

Today we keep up the innovation with several new updates in Google Sites and Google Docs. We’ve improved Google Sites with several highly-requested features including horizontal navigation, global footers, and a new section for deleted items.

Horizontal navigation enables site owners to easily add links across the top of their sites.

Site owners can also add a global footer that displays across all pages on a site, and we added a new section for deleted items in sites, making it easier to get to deleted pages and attachments.

We’ve also added quick links to open Google Docs that are embedded in a site, making it easier for collaborators to open embedded documents.

For more information, on these new features in Google Sites, check out the Google Docs blog.

In addition to these updates to Google Sites, this week we also launched several improvements in Google Docs:

• Typing links just got a little faster in Google documents. Now when you type something that we recognize as a web address, it will automatically become a link.

• We’ve also added a few more page sizes for your documents. So if you’ve been craving an Executive sized page (7.25” x 10.5”), you’re in luck. For more information on autolinks and page sizes, head to the Google Docs blog.

• Correct spelling is an essential part of document creation, and to that end we’ve added spellcheck to Google spreadsheets. For more information on spelling checker in spreadsheets, visit the Google Docs blog.

As with all updates on Google Apps, users can get new features just by refreshing their browsers, and improvements roll out to customers with no need for administrators to manage patches or install software.

Stay tuned for more updates to Google Docs and Google Sites.

Posted by Scott Johnston, Google Apps Product Manager

Collect audience input with Google Sites & Moderator

[Cross-posted from the Google Docs Blog]

Google Moderator helps anyone find the best input from their audiences, whether it’s suggestions on how to stop the oil spill, debate questions at the Copenhagen climate change conference, or questions for Katy Perry. Starting today, you can use Moderator inside your Google Sites as well. For example, if you have a restaurant site, you can embed Google Moderator on your suggestions page to get input from your restaurant patrons. Here’s how:

1. Create a series at Google Moderator.

2. Start editing a page in your Google Site, and go to Insert and then More gadgets. Click on Featured and select Google Moderator at the bottom.

3. Click Select and then you’ll see the settings screen below. Copy and paste the URL from the series you created into the Moderator URL box, and make sure to check the Include a scrollbar on gadget when necessary option.

4. Click OK, save the page, and you’re all set! Your visitors will be able to start submitting and voting on suggestions immediately.

If you want to learn more about Google Moderator, check out the Google Public Sector Blog. You can also embed Moderator on other web sites, your YouTube channel or in your own applications with our API.

Posted by Eric Hysen, Software Engineering Intern